In every Supply Chain software investment, the project really begins the day it goes live.
On that phase of products life-cycles, is then essential to bring our customers permanent support, technical and business help, operational advice, follow-up and reactivity that allow them to focus on their business.
Our “Hotline” services are not basic support. They represent a set of advanced services to cover every customer needs after the launch of their projects.
Acteos Hotline, The serenity insurance for your Supply Chain solutions :
Acteos offers you 30 years of experience in the maintenance of complex information systems and data acquisition materials.
Connected with our Acteos Mobility team, our hotline team is skills in hardware, networks, and also mobile solutions / devices maintaining
After your SCM project goes live, starts your real activity. ACTEOS stays by your side in the following months :
These steps are performed by our support service reinforced by Acteos consulting services.
Acteos proposes you a proactive support through the supervision of your activity.
Acteos supervision is a set of methods and tools allowing us to :
It relies on dashboards and indictors specially designed by Acteos to check activity running.
Acteos is one of the first SCM Editors to offer you a real time extranet to follow up its internal activities.
This Acteos extranet offers transparency to our customers, providing them relevant functions and a single information point :