Field Service Management Solution 

Complete solution for after sales service and maintenance. 

LogOnSite will permit you to manage the complete cycle of the after sales service with:

ü        Dynamic planning system;

ü        Follow-up system for the maintenance operations;

ü        Management in the real-time of the after sales agents on their maintenance missions;

ü        Integration of the mobility solution in a quick, reliable and advantageous manner on existing infrastructure;

ü        Increase of the productivity / quality of the services provided;

ü        Real time access for technicians to all the necessary information linked to their intervention.

With its numerous functionalities, ACTEOS solution LogOnSite is offering to you complete management of the data: 

Ø        Call center :

-          Rapid client identification (phone number, article reference, serial number of the material);

-          Estimate management;

-          Access to the planning of the technicians.

Ø        Client hardware : Lot, nomenclature, breakdown history, warranties and maintenance contracts management;

Ø        Intervention follow-up: Intervention planning based on the current technician location, on their availability and their competences. Visual help thanks to a geo-localisation tool;

Ø        Technician mobility management: Access to client’s dossier, technical rapport of the intervention, review redaction via PDA;

Ø        Logistics: Inventory management of the spare parts, parts expedition, intermediate stock management;

Ø        Base of knowledge: Sharing of the technical knowledge, diagnostics assistance;

Ø        Additional functionalities:

-          CTI (Computer Telephone Integration) : automatic display of the client’s data on the moment of his call ;

-          SMS sending to clients and to the technicians ;

-          Alerts management ;

-          Microsoft Office tools integration ;

-          Automatic expedition of the intervention notes to the clients ;

-          Real time follow-up of the activity by the planner. 

LogOnSite stands out with its simplicity of the usage and with better results. Thanks to its modular structure he is perfectly adapting to your needs. 

Your benefits:

v       Access to the key information in the real-time;

v       Process improvement with a secure and stable system;

v       Approved and tested software solutions;

v       Productivity gains;

v       User friendly interface with intuitive menus;

v       Free choice of the Internet service provider, SIM card with framework contract available;

v       All included: software, hardware, services, training, maintenance and more;

v       Different financial services as lease with purchase option. 

ACTEOS is a strategic partner for your company, from consulting services to after sales service and maintenance. 

More than twenty years of experience and satisfaction of our clients are the reason why the key players in different activity sectors have entrusted us the execution of their operations.