Acteos Hotline

The essential service to follow up software and hardware investments

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Acteos Hotline

: in ervery Supply Chain software investment, the project really begins the day it goes live.

In that phase of products lifecycles, is then essential to bring our customers permanent support, technical and business help, operational advice, follow-up and reactivity that allow them to focus on their business.

Our "Hotline" services are not basic support. They represent a set of advanced services to cover every customer needs after the launch of their projects.

  • Hotline services
  • On call services
  • Hardware after sales
  • Certified technical center
  • Supervision and monitoring
  • Extranet
  • Training / on demand consulting

Our Hotline Services

Support / on call

Acteos Hotline: The serenity insurance for your Supply Chain solutions:

  • Wide time slots
  • A skilled and dedicated team trained in our products, SCM business and technical knowledge
  • 3 levels of warnings
  • Real time follow-up by the customer (acknowledgements, statistics)
  • A permanent link with your project manager
  • On call services / available teams in the evening and weekends
  • A dedicated phone number for every customers
  • Advanced customer relationship management and history.

Hardware after-sales

Acteos offers you 20 years of experience in the maintenance of complex information systems and data acquisition materials.

Connected with our Acteos ATEC team, our hotline team is skills in hardware, networks, and also mobile solutions / devices maintaining

  • Certified technical center (by hardware providers)
  • Extranet for hardware equipment follow-up (history, repairs, incidents, exchanges, warranties)
  • Available loan material
  • Express diagnosis
  • Replacement equipment delivery
  • Mass software deployment on hardware

Supervision

Acteos proposes you a proactive support through the supervision of your activity.

Acteos supervision is a set of methods and tools allowing us to:

  • Perform a real time follow up of your SCM activity (warehouse, transport)
  • Measure keys indicators (business, technical and strategic PKI)
  • Trigger preventive warnings and remediation actions.

It relies on dashboards and indictors specially designed by Acteos to check activity running.

Training / Consulting

After your SCM project goes live, starts your real activity. ACTEOS stays by your side in the following monthes :

  • To bring you further trainings
  • To verify the best use and handling of Acteos solutions
  • To measure your return on investment (ROI) and project goals

These steps are performed by our support service reinforced by Acteos consulting services.

Extranet

Since January 2010, Acteos is one of the first SCM Editors to offer you a real time extranet to follow up its internal activities.

This Acteos extranet offers transparency to our customers, providing them relevant functions and a single information point :

  • List of all opened support incidents
  • List of bug fixes, request for changes, evolutions, work in progress
  • Status of each customer project
  • Communication tools
  • Deliveries and package status / warnings – mail alerts
  • lead times for customers requests
  • hotline service levels / calls
  • Customizable and ergonomic Interface (web 2.0 portal)